Customer Support

At Velmorior, we value every customer and are committed to providing a convenient and transparent shopping experience. Whether you have questions about our pet hats, need assistance with an order, or require support after purchase, our customer service team is available to assist you.

Velmorior specializes in pet hats for everyday styling, seasonal wear, and special occasions. Our collections include CASUAL SUN HAT, AUTUMN & WINTER WARM HAT, and FESTIVE STYLISH HAT.

We believe clear communication and responsive support are important parts of a convenient online shopping experience.

Customer Support

Our customer service team can assist you with:

Product Information

If you have questions before purchasing, we can help with:

• Product details and available styles

• Hat design and product features

• Material and fabric information, when available

• Available sizes and product measurements

• Recommended pet head measurements and fit guidance

• Adjustable chin straps, ear openings, and fastening details

• Cleaning, care, and storage instructions

• Other product-related inquiries

Order Assistance

For questions regarding your order, please contact us with your order information. We can assist with:

• Order status inquiries

• Order confirmation questions

• Shipping updates

• Address-related concerns

• Other order-related requests

To help us locate your order quickly, please provide:

• Order number

• Email address used during checkout

• Product information

Shipping Support

If you have questions about delivery or shipping progress, our team can assist with:

• Shipping information

• Tracking updates, when available

• Delivery-related inquiries

• Shipment concerns

For detailed shipping information, please refer to our Shipping Policy.

Returns & Refund Support

If you need assistance with:

• Return requests

• Refund inquiries

• Exchange questions

• Product-related issues

• Questions about an incorrect or unsuitable product

Please contact our customer service team before returning any item.

For faster assistance, please include:

• Order number

• Reason for your request

• Product details

• Supporting information or photos, if applicable

For detailed information, please review our Return & Refund Policy.

Pet Hat Selection & Wearing Guidance

Choosing an appropriate hat for your pet is an important part of the shopping experience.

Choosing a Suitable Pet Hat

Velmorior offers three product collections:

CASUAL SUN HAT

Casual pet hats designed for everyday styling, outdoor-themed outfits, and supervised pet photography. Available designs may include pet baseball caps, bucket hats, and visor-style hats.

AUTUMN & WINTER WARM HAT

Seasonal pet hats featuring winter-inspired designs, including knitted beanies, plush-look hats, and other cooler-weather accessories. Specific fabric details and product features vary by item.

FESTIVE STYLISH HAT

Decorative pet hats for birthdays, holidays, themed parties, graduation celebrations, and other special occasions. Styles may include party hats, Christmas hats, costume-inspired hats, and other festive accessories.

Pet Hat Fit & Measurement Assistance

Before purchasing, we recommend checking the measurements and available specifications shown on the relevant product page.

Our customer support team can help you understand:

• Available hat sizes

• Recommended pet head measurements

• Ear opening positions

• Chin strap and fastening details

• Product-specific fit information

For products listed as One Size, the actual fit may vary depending on your pet's head shape, ear position, and the hat's construction.

Wearing & Supervision

Pet hats should be worn under appropriate supervision.

When fitting a hat, ensure that it does not obstruct your pet's vision, hearing, breathing, or normal movement.

Remove the accessory if your pet shows discomfort or repeatedly attempts to take it off.

Decorative pet hats should not be treated as substitutes for specialized protective equipment.

Contact Information

Customer Service Email: service@velmorior.com

Our customer service team will review your request and respond as soon as possible. When contacting us, providing complete order information helps us provide more efficient assistance.

Company Information

The Velmorior online store is operated by:

Brand Name: Velmorior

Official Website: https://velmorior.com

Legal Entity: Guangxi Duosheng Network Technology Co., Ltd.

Unified Social Credit Code: 91450100MAEG5LPC9D

Registered Address:

Room 1001, 10th Floor, Building 8, Plot 1, Nanning China Resources Wuxiang Health & Wellness Project, No. 70 Yudong Avenue, Nanning Area, China (Guangxi) Pilot Free Trade Zone, Nanning, Guangxi Zhuang Autonomous Region, China

Customer Support Email: service@velmorior.com

velmorior.com is owned and operated by Guangxi Duosheng Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Our Service Commitment

Velmorior is committed to providing customers with:

• Clear and accurate pet hat information

• Transparent shopping and order processes

• Helpful product selection and fit guidance

• Responsive customer support

• Convenient after-sales assistance

• Clear shipping, return, and refund information

We continuously improve our services based on customer feedback and work to provide a simple and convenient shopping experience.

Thank you for choosing Velmorior.