FAQ
At Velmorior, we are committed to providing clear product information, convenient shopping experiences, and responsive customer support.
Velmorior is an online pet hat store offering a variety of styles for everyday pet outfits, seasonal wear, and special occasions. Our main product categories include CASUAL SUN HAT, AUTUMN & WINTER WARM HAT, and FESTIVE STYLISH HAT.
We provide products through our official online store to customers in supported shipping destinations. Please refer to our Shipping Policy and checkout for destination availability.
If you have any questions that are not answered below, please contact our customer support team:
Customer Service Email: service@velmorior.com
General Questions
1. What is Velmorior?
Velmorior is an online store offering pet hats for everyday styling, seasonal outfits, and special occasions.
Our product collection includes CASUAL SUN HAT, AUTUMN & WINTER WARM HAT, and FESTIVE STYLISH HAT, featuring different hat designs, colors, decorative details, and pet-friendly styling elements.
2. Where does Velmorior operate?
Velmorior operates through its official online store:
We provide products to customers in supported shipping destinations. Availability depends on the destination and the shipping options offered at checkout.
3. Who operates Velmorior?
The Velmorior online store is owned and operated by Guangxi Duosheng Network Technology Co., Ltd.
The company is responsible for online store operations, customer service, order coordination, and related e-commerce activities.
Product Questions
4. What types of products does Velmorior offer?
Velmorior offers three main pet hat collections:
CASUAL SUN HAT
Casual pet hats for everyday outfits, supervised outdoor styling, and photography. Designs may include pet baseball caps, bucket hats, sun visors, and other casual styles.
AUTUMN & WINTER WARM HAT
Seasonal pet hats designed with classic autumn and winter styling. Available designs may include knitted beanies, plush-look hats, aviator-inspired hats, and other winter accessories.
FESTIVE STYLISH HAT
Decorative pet hats for birthdays, holidays, parties, graduation celebrations, and special occasions. Styles may include Christmas hats, party hats, costume-inspired hats, crowns, and graduation caps.
Product availability may vary depending on the current collection.
5. How can I choose the right pet hat?
Before purchasing, review the information available on the relevant product page, including:
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Product features and design details
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Available size options
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Recommended pet head measurements, when provided
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Hat style, ear openings, and chin strap details
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Product specifications and fabric information, when available
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Cleaning and care instructions
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Recommended styling occasions
For products listed as One Size, fit may vary depending on your pet's head shape, ear position, and the hat's construction.
If measurements or product information are unclear, please contact our customer service team before ordering.
Email: service@velmorior.com
6. How should I measure my pet's head for a hat?
Use a flexible measuring tape to measure around the part of your pet's head where the hat will sit.
When measuring:
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Keep the measuring tape comfortably positioned without pulling it too tightly.
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Check the position of your pet's ears.
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Compare the measurement with the information shown on the relevant product page.
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Consider the hat's design, including ear openings and chin strap placement.
For hats with ear openings, confirm that your pet's ears can pass through the openings comfortably.
If you need assistance with product measurements or fit guidance, contact our customer service team.
7. Are Velmorior pet hats suitable for outdoor use?
Some Velmorior hats are designed for casual outdoor-themed styling and supervised pet outings.
However, product features vary by style. A sun-hat design does not automatically indicate a tested UV protection rating, and a winter-style hat does not automatically establish a particular insulation or temperature-protection level.
Please review the product description and specifications for the individual hat before purchasing.
Always supervise your pet while wearing accessories and remove the hat if your pet shows discomfort.
Order & Payment Questions
8. How can I place an order?
You can place an order directly through our official website:
Select your preferred pet hat, choose any available size, color, style, or variation, add the item to your shopping cart, and complete the checkout process with the required information.
9. How can I check my order status?
If you need assistance checking your order status, please contact us with:
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Order number
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Email address used during checkout
Our customer support team will assist you with your request.
Email: service@velmorior.com
10. What payment methods does Velmorior accept?
Velmorior accepts the payment methods displayed as available during checkout.
Payment options may vary depending on your location, device, order details, and the payment services available at the time of purchase.
Please do not send complete payment card details, passwords, or verification codes to our customer support email.
For more details, please review our Payment & Security Policy.
Shipping Questions
11. Where do you ship?
Velmorior ships to supported destinations shown during checkout and described in our Shipping Policy.
Shipping availability and estimated delivery times may vary depending on the destination and shipping method.
Please refer to our Shipping Policy for more details.
12. How can I get shipping updates?
Once your order has shipped, tracking information will be provided when available for the selected shipping method.
If you have questions about your shipment, please contact:
Returns & Refund Questions
13. Can I return my order?
Returns are subject to the conditions and eligibility requirements in our Return & Refund Policy.
To request a return, exchange, or refund, please contact our customer service team before sending any items back.
Return & Customer Support Email: service@velmorior.com
Please refer to our Return & Refund Policy for detailed information about return conditions, eligibility requirements, and procedures.
14. What information should I provide for return requests?
To help us process your request efficiently, please include:
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Order number
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Email address used during checkout
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Reason for your request
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Relevant product and order details
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Supporting photos, if applicable
Our team will review your request and provide further instructions.
Customer Support Questions
15. How can I contact Velmorior?
For product questions, order assistance, shipping inquiries, returns, refunds, or other customer service inquiries, please contact:
Customer Service Email: service@velmorior.com
Our customer support team will assist with your request.
16. How should I clean and care for my pet hat?
Cleaning instructions may vary depending on the hat's design and fabric.
Before cleaning, review the care instructions provided with the product.
For general care:
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Gently remove loose dust and surface debris.
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Avoid excessive pulling or stretching of the fabric and stitching.
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Handle decorative elements, ear openings, and chin straps carefully.
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Keep hats away from sharp objects, open flames, and excessive heat.
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Allow hats to dry completely before storage.
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Store products in a clean, dry place.
Do not assume that every pet hat is suitable for machine washing or soaking.
17. Should pets wear hats without supervision?
Velmorior recommends appropriate supervision whenever a pet wears a hat or decorative accessory.
Make sure the hat does not interfere with your pet's vision, hearing, breathing, or natural movement.
Remove the hat if your pet shows discomfort, attempts to remove it repeatedly, or becomes distressed.
Decorative pet hats are not substitutes for specialized protective equipment.
Company Information
Brand Name: Velmorior
Official Website: velmorior.com
Legal Entity: Guangxi Duosheng Network Technology Co., Ltd.
Unified Social Credit Code: 91450100MAEG5LPC9D
Registered Address:
Room 1001, 10th Floor, Building 8, Plot 1, Nanning China Resources Wuxiang Health & Wellness Project, No. 70 Yudong Avenue, Nanning Area, China (Guangxi) Pilot Free Trade Zone, Nanning, Guangxi Zhuang Autonomous Region, China
Customer Support Email: service@velmorior.com
velmorior.com is owned and operated by Guangxi Duosheng Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
Privacy & Security Questions
18. How does Velmorior handle my personal information?
Velmorior handles personal information as described in our Privacy Policy.
Please review the Privacy Policy on our official website for information about data collection, use, sharing, and applicable privacy choices.
About Our Service
Velmorior is committed to providing transparent information about products, orders, shipping, payments, and return procedures.
Our product collection includes CASUAL SUN HAT, AUTUMN & WINTER WARM HAT, and FESTIVE STYLISH HAT, offering different pet hat styles for everyday outfits, seasonal wear, and special celebrations.
Our official online store is operated by Guangxi Duosheng Network Technology Co., Ltd., and our customer service team is available to assist customers with shopping-related questions and support requests.
Thank you for choosing Velmorior.