Terms & Conditions

Welcome to velmorior.com.

These Terms & Conditions describe the conditions that apply to purchases, transactions, and services provided through the Velmorior online store. By placing an order on velmorior.com, you agree to these Terms & Conditions, subject to applicable law. Please review the following information carefully before completing your purchase.

1. Brand & Business Information

Velmorior is an online pet hat store offering thoughtfully selected products across three main collections: CASUAL SUN HAT, AUTUMN & WINTER WARM HAT, and FESTIVE STYLISH HAT.

Our products include casual pet hats, seasonal autumn and winter styles, and decorative hats for birthdays, holidays, celebrations, and other special occasions.

We aim to provide customers with convenient shopping services, clear product information, and responsive customer support.

The Velmorior store is operated by:

Brand Name: Velmorior

Official Website: velmorior.com

Legal Entity: Guangxi Duosheng Network Technology Co., Ltd.

Unified Social Credit Code: 91450100MAEG5LPC9D

Registered Address:

Room 1001, 10th Floor, Building 8, Plot 1, Nanning China Resources Wuxiang Health & Wellness Project, No. 70 Yudong Avenue, Nanning Area, China (Guangxi) Pilot Free Trade Zone, Nanning, Guangxi Zhuang Autonomous Region, China

Customer Support Email: service@velmorior.com

velmorior.com is owned and operated by Guangxi Duosheng Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

2. Product Availability & Information

Velmorior provides available product details, including descriptions, images, prices, measurements, fabric information where specified, specifications, variations, and availability information on our website.

We make reasonable efforts to ensure that product information is accurate.

Please note:

Product colors and appearance may vary slightly due to different screen settings and lighting conditions.
Product measurements may have minor variations depending on measurement methods.
Product availability may change based on inventory.
Product specifications and details may be updated when necessary.
Hat fit may vary depending on a pet's head shape, ear position, and the construction of the selected product.
Ear openings, adjustable chin straps, buckles, decorative elements, and other features may vary by product design.
The appearance and positioning of decorative elements may vary slightly depending on how a hat is arranged or worn.

Our product collections include:

CASUAL SUN HAT

Casual pet hats such as baseball caps, bucket hats, and visor-inspired styles for everyday pet outfits and supervised outdoor-themed styling.

AUTUMN & WINTER WARM HAT

Seasonal pet hats featuring knitted styles, plush-look finishes, aviator-inspired designs, and other autumn and winter accessories. Specific fabric properties and warmth-related features vary by product.

FESTIVE STYLISH HAT

Decorative pet hats for birthdays, Christmas, Halloween, graduation celebrations, costume parties, and other special occasions.

Descriptions such as “sun hat,” “winter hat,” “knitted-look,” or “plush-look” describe the product's style or appearance and do not, by themselves, establish certified UV protection, a specific insulation rating, or a particular fabric composition.

If a product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate solution, including a refund where applicable.

3. Pricing & Promotions

All product prices displayed on velmorior.com are listed in U.S. dollars (USD) unless expressly indicated otherwise. The currency and final amount payable will be displayed during checkout.

Prices may change from time to time due to:

Product updates
Market changes
Promotional campaigns
Other business considerations

Any discount, promotion, or special offer is subject to the terms displayed during the promotion period.

Velmorior reserves the right to correct pricing errors or inaccurate information when necessary, subject to applicable consumer protection laws.

4. Order Placement & Confirmation

When placing an order, customers agree to provide complete and accurate information, including:

Name
Shipping address
Email address
Payment information
Product size, color, quantity, style, or variation information, where applicable

After successfully submitting an order, customers will receive an order confirmation email.

An order confirmation does not always represent final acceptance of an order. Velmorior reserves the right to review or cancel orders in situations including:

Payment authorization failure
Incorrect product or pricing information
Inventory issues
Suspected fraudulent or unauthorized activity
Other circumstances that prevent order fulfillment

If an order is cancelled, customers will be notified through the contact information provided. Any payment already collected for the cancelled order will be refunded to the original payment method, in accordance with applicable law.

5. Payment Terms

Payments on velmorior.com are handled through the payment providers available during checkout.

Customers agree that:

Payment information provided is accurate and valid.
The selected payment method belongs to the customer or has proper authorization.
Payment must be successfully completed before order processing.

Only payment methods displayed as available during checkout can be used to complete a purchase.

Please do not send complete payment card details, passwords, or verification codes to our customer support email.

For additional details, please review our Payment & Security Policy.

6. Order Changes & Cancellation

Customers should contact our customer service team as soon as possible if they need to modify or cancel an order.

Requests are reviewed based on:

Order processing status
Shipping status
Product availability

Once an order has been processed or shipped, changes or operational cancellations may no longer be possible.

This does not affect any mandatory cancellation or withdrawal rights available under applicable law.

Customer Service Email: service@velmorior.com

7. Shipping Terms

Orders are processed and shipped according to our Shipping Policy.

Orders are typically processed within 1–3 business days after payment confirmation.

After dispatch, estimated delivery generally takes 7–20 business days, depending on the destination and shipping conditions.

The estimated delivery period does not include the order processing period.

Delivery times may vary depending on:

Shipping destination
Carrier services
Customs procedures
Local delivery conditions
Public holidays and weather conditions
External circumstances outside our reasonable control

Customers are responsible for providing accurate and complete delivery information.

Incorrect or incomplete addresses supplied by customers and circumstances outside our reasonable control may cause delays. If a delivery issue occurs, please contact our customer support team so we can review the shipment and assist with the appropriate next steps.

For international orders, customs duties, import taxes, or other local charges may apply depending on the destination and the terms disclosed at checkout, subject to applicable law.

Please review our Shipping Policy for additional information.

8. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Under our standard return policy, customers may request a return within 30 calendar days after receiving their order, subject to the applicable conditions and mandatory consumer rights.

Customers should contact Velmorior customer service before shipping any returned product so that we can provide the appropriate instructions and return address.

Please provide:

Order number
Email address used for the purchase
Product information
Reason for the request
Supporting photos where applicable

Customer Service Email: service@velmorior.com

Certain products may be subject to return restrictions due to product condition, customization, missing components, improper use, excessive pet hair or soiling, damage, or other applicable requirements.

For pet hats, customers should take care to preserve the product's original condition, including the hat crown, brim, stitching, ear openings, chin straps, buckles, and decorative accessories.

Refunds for standard approved returns are generally processed within 5–10 business days after the returned item has been received and inspected, subject to applicable law.

Please review our Return & Refund Policy before sending any item back.

Nothing in these Terms limits mandatory statutory rights or remedies available under applicable consumer protection laws.

9. Customer Support

Velmorior provides customer support for:

Order questions
Payment issues
Shipping inquiries
Return and refund requests
Exchange requests
Pet hat product questions
Product measurements and recommended pet head circumference
Fabric information and product specifications
Ear openings, adjustable chin straps, and fastening details
Product care and styling information

Our support team will review customer requests and provide assistance based on the relevant policies and circumstances.

Customer Service Email: service@velmorior.com

10. Customer Responsibilities

Customers are responsible for:

Reviewing product descriptions, measurements, fabric information, specifications, and other relevant details before purchase
Providing accurate order and contact information
Selecting the appropriate product size, color, quantity, style, or variation where applicable
Checking product fit and suitability for their pet
Using products according to their intended purpose
Following applicable product handling, storage, cleaning, and care instructions
Avoiding excessive pulling, bending, crushing, or modification of hat crowns, brims, chin straps, buckles, stitching, and decorative components
Supervising pets while they wear hats or decorative accessories
Ensuring hats do not obstruct pets' vision, hearing, breathing, or normal movement
Removing an accessory if a pet shows discomfort or distress
Keeping order information for future reference
Reviewing applicable shipping, return, and payment policies

These responsibilities do not remove or limit any mandatory consumer rights under applicable law.

11. Third-Party Services

Velmorior may use third-party providers to support:

Payment processing
Shipping and logistics services
Website operation
Ecommerce functionality
Customer service tools
Analytics and advertising services
Fraud prevention and security

These third-party services may have their own terms, conditions, and privacy policies.

Use of third-party services may be subject to the terms and policies of those providers.

For information about personal information processing and advertising-related technologies, please review our Privacy Policy and Cookie Preferences pages.